Figstores.com Faith in God Stores | Online Furniture Retailer

Customer Service Policy

 

Thank you for your purchase with FIG Stores. When you complete checkout either by In Person, Online, Phone, or Chat through Figstores.com or any affiliate website you have agreed to this policy and verified your address when checkout was completed.
 

I understand that my Credit Card will be charged at time of purchase.

 

CANCELLATIONS
 

The Buyer maintains the right to cancel an order within 24 hours from time of purchase.  Buyer understands that after 24 hours there is a 20% cancellation fee.  If the order has already shipped then the order falls under the Return Policy below.  To cancel an order, FIG Stores needs to receive a cancellation request via email at [email protected] Orders cannot be canceled by phone or chat.

*Custom or Made to Order purchases cannot be cancelled after 24 hours.

*Please note that all time periods given in our shipping estimates are estimates only; they are not binding or guaranteed.

 

STEPS TO A SMOOTH DELIVERY

  • You must be present at the time of delivery. Please make sure you have as many people as needed to help inspect and move your furniture.
     

  • Upon delivery, please thoroughly inspect any and all item(s) for damage before signing the shipping/delivery receipt.  Any and all damages must be notated on the delivery receipt.  Please try to be specific.
     

  • You may not write “subject to inspection.”  Driver may not leave without a signed receipt.  If any damage is present please call us immediately at 1-800-380-9344; if no answer, then leave a voicemail message describing the damage.


Most damages are small and can be easily repaired.  In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion.  To avoid more damages and redelivery fees, please accept your freight upon delivery. In the event that the customer refuses the freight without seller's prior approval then the customer assumes responsibility of all storage and redelivery fees and understands that these are payable prior to redelivery. In the event the customer does not want to pay the storage and/or redelivery fees then we will have the order shipped back to our warehouse and the order will become a return and will follow our standard Return Policy as stated below.

***When purchasing Bunk Beds from FIG Stores the White Glove Delivery method does not included Assembly due to Safety Concerns and Time Constraints.***
 

SHIPPING

The customer will be contacted directly by the carrier to arrange a delivery appointment time frame, which is typically a 4 hour window.  This window will most likely be during normal business hours between 8am and 5pm.  In the event the customer is unable to accept delivery at the agreed delivery appointment, redelivery and storage fees may apply. The customer assumes responsibility of all storage and redelivery fees and understands that these are payable prior to delivery. In the event the customer does not want to pay the storage and/or redelivery fees then we will have the order shipped back to our warehouse and the order will become a return and will follow our standard Return Policy as stated below.
 

If the customer designates another party to sign for the order, it is assumed that the customer accepts the order “as-is” unless damage is notated by the designated party.  If any damage is present please call us immediately at 1-800-380-9344; if no answer, then leave a voicemail message describing the damage.  After informing us directly, please notate the damage on the shipping/delivery receipt.  If the Driver is in a hurry and does not provide ample time for inspection, you must insist on inspection and write any and all damage on the shipping/delivery receipt. 

 

If the optional "White Glove" delivery is purchased, then the guidelines concerning packaging and inspection time do not apply because the purchase will be unpacked for customer and ample inspection time will be provided.

In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion.  In addition, the Buyer must send pictures of the damage via email to [email protected].  If there are zero notations on the shipping/delivery receipt, the customer is legally acknowledging that they accept the furniture as is.  If the customer desires to return the product, our standard return policy will then apply.
 

RETURNS

We offer one of the greatest and most buyer friendly return policies in the industry.  We offer a 30 day return policy on all stock item(s).  In the event of a return, the Seller will refund the Buyer the full amount of the purchase price minus the 20% restocking fee, initial cost of shipping the furniture and the cost of the return shipping at our discounted cost.  This refund will occur when the Seller receives the item(s) in the original condition and will be applied through the same method of original payment. In the event that the product received does not match the purchase receipt, the seller will be responsible for all costs associated with the return/replacement.  The product must be in new condition to be accepted as a return and must be in original packaging.  It is also required that the customer be present at time of pickup and item(s) are to be placed in same manner and location as at the time of delivery.


***Custom or Made to Order purchases cannot be cancelled or returned except in the event of an incorrect order shipped by the Seller.***

 

*All Mattresses are brand new and shipped directly from the manufacturer's warehouse. When the box that the mattress arrives in has been tampered with and/or opened by the customer the mattress becomes non-returnable. This is due to the liability upon reselling the mattress. Laws regarding the resale of upholstered furniture such as mattresses and pillows are more strict than for other types of furniture, because fabric, filling and down can absorb body fluids and harbor mold, mites and diseases. One common method of transmission for spinal meningitis is through shared mattresses. Since the useful life of a mattress is about 10 years, it can be safer and more cost-effective to buy new. This is why we cannot accept nor resell a returned mattress.
 

PURPOSE

Our goal is to provide the absolute Best Customer Service in the industry.  This policy solely exists to protect all parties involved and ensures a smooth delivery.  Thank you again for the opportunity to earn your business.  We look forward to you receiving and enjoying your new Furniture!  Have a Blessed Day!